Not very impressed with this establishment! My 19 year old son went in to have his 2011 Chevy looked at because it was running very rough. He purchased the vehicle five months previously from Harnish and got roped in to buying one of those expensive extended warranties at the mighty cost of $4,100. Leduc's diagnosed the problem as the spark plugs being over torqued and therefore the number 8 plug blew right out of the head. Needless to say the estimated cost to fix the vehicle properly (in their opinion) $3,500. WOW! So we thought no problem, should be covered by the extended warranty. WRONG!!! They way that Leduc's presented the matter to the company did not work in our favor. The warranty company said since the spark plug was missing, it was not going to be covered. My son then went down to LeDuc's to pick his truck up because there was no way we were paying $3,500 to have it fixed. When he went to pick it up, they advised him not to drive it, made him wait for almost an hour and sent him on his way with three spark plugs hooked up and he could not make it up the hill to get home. Very Frustrating when your 19 year old is getting ripped off every where he turns. Hard lesson he had to learn.
Mrs Dubell, please know that I was very forthcoming with your son and his father about vehicle warranty companies and dealing with them before we took your sons truck in for testing and diagnosis. When dealing with all of our contacts, customers and vendors, we must be truthful and state the facts. The warranty companies use those facts and other data to determine whether or not they will pay a claim. Ultimately they will make that decision based not only on what we tell them but also their own internal matrix, database of other vehicles and the rules they have set up for themselves for what they will and will not cover. Typically with a repair like this the warranty company will also send an adjuster to verify our findings. I understand completely being disappointed with both the warranty company and the warranty sold to your son. To determine the best route of repair and the associated costs, we had an automotive machining vendor come in to determine the best course of action. The machinist indicated that the only way to repair the damage correctly and permanently was to remove the head from the vehicle to access the damaged spark plug hole in cylinder head. After removal specialized machining was required to save the head. Your son was also offered other options to repairing the heads on the vehicle, some of which may have been less costly. If you would like to discuss this issue further, the owner of LeDuc's Service Center would like the opportunity to do so. His name is Randy LeDuc and you can reach him by calling 360-736-0123
- LeDuc's Service Center